Locate your vehicle service contract
Start with your issued agreement and look for the section describing cancellation.
Your contract contains the terms and procedures applicable to your coverage.
Cancellation
Want to cancel your contract? Start here.
If you purchased a vehicle service contract through Atlas Vehicle Protection and want to cancel, the cancellation terms and procedures that apply to you are contained in your individual agreement.
Atlas Customer Service can help you identify the appropriate next step.
How to start
Four steps to the right cancellation path
Review the cancellation terms
Read the cancellation provisions carefully before beginning the process. Depending on your individual agreement, these provisions explain applicable requirements and how cancellation is handled.
Your contract—not general information on this website—is the controlling document.
Contact Atlas for help
If you purchased your vehicle service contract through Atlas and need help finding or understanding the appropriate cancellation path, contact Customer Service. When possible, have your contract information available.
Atlas Customer Service
833-698-6777 Monday–Friday, 8 a.m.–5 p.m.Contact Atlas
833-698-6777 Monday–Friday, 8 a.m.–5 p.m.Contact Atlas
Follow the process applicable to your contract
Cancellation requirements can depend on the terms of the individual agreement. Follow the applicable instructions and provide any information or documentation required by that process.
If you’re unsure what applies to your contract, contact Atlas before making assumptions about the cancellation procedure.
What about a refund?
Refunds depend on your agreement
Whether a cancellation results in a refund—and how any applicable refund is calculated—depends on the cancellation provisions of your individual agreement and the circumstances of the cancellation.
Review your contract for the terms that apply to you. Atlas should not be understood as promising a particular refund amount or outcome based on general information on this page.
Where do I find my cancellation terms?
In your vehicle service contract
Cancellation provisions are contained in your vehicle service contract. Look for the section specifically addressing cancellation.
Your agreement also identifies
Can’t find your contract?
We’ll help you identify the next step
If you can’t locate your vehicle service contract, contact Atlas Customer Service. We can help identify the appropriate next step based on your purchase. When possible, have information about your vehicle and purchase available.
Who handles cancellation?
Different companies, different responsibilities
Different companies may be involved in a vehicle service contract, and their responsibilities are not identical.
Common cancellation questions
Questions people ask about cancelling
Can I cancel my vehicle service contract?
Your individual agreement contains the cancellation rights and provisions applicable to your contract.
Review those terms or contact Atlas Customer Service for help identifying the appropriate process.
How do I cancel?
Start by locating the cancellation section of your vehicle service contract, then follow the process specified for your agreement.
If you’re unsure what to do next, contact Atlas Customer Service.
Customer Service: 833-698-6777Will I receive a full refund?
Do not assume that cancellation automatically results in a full refund.
Any applicable refund and the method used to determine it depend on the terms of your individual agreement and the circumstances of the cancellation. Review your contract for the terms that apply to you.
How long will cancellation take?
The materials currently available for this website do not establish one universal processing time for every Atlas-sold contract.
The applicable process can depend on your individual agreement and the parties involved. Contact Customer Service if you need information about your specific cancellation.
Do I contact Atlas or my administrator?
If you purchased your contract through Atlas and aren’t sure where to begin, start with Atlas Customer Service. We can help identify the appropriate process based on your agreement.
Customer Service: 833-698-6777What if I have a problem with my cancellation?
If you’ve already started a cancellation and need assistance determining the appropriate next step, contact Atlas Customer Service with your contract information available.
Contact Customer ServiceNot looking to cancel?
These resources may be more useful
If you arrived here because you’re having another problem with your coverage, start with one of these.
I don’t understand my coverageReview your coverage options, contract structure and administrator relationship.CoverageMy vehicle has broken downFind the appropriate claims and breakdown process.Claims & Breakdown HelpI have a question about my contractStart with the Atlas customer support hub.Customer Support
Need help with cancellation?
You don’t need to guess which procedure applies
Locate your agreement and review its cancellation provisions. If you need help identifying the appropriate next step, contact Atlas Customer Service.
Monday–Friday, 8 a.m.–5 p.m.