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Atlas Vehicle Protection Customer Support

Already have coverage? Start here.

If you purchased a vehicle service contract through Atlas Vehicle Protection and need help, we’ll help you find the right next step.

You may be looking for Atlas directly, or your question may need to be handled by the administrator identified in your contract. Choose what you need help with below.

What do you need help with?Contact Atlas
Atlas Customer Service
833-698-6777
Monday–Friday
8 a.m.–5 p.m.
What do you need help with?

Choose the option that matches your situation

I have a question about my contractIf you recently purchased coverage or have questions about your vehicle service contract, Atlas Customer Service can help you identify the appropriate next step.

Your individual agreement is the controlling document for your coverage. Have your contract information available when contacting Atlas if possible.Your coverage optionContract administratorCovered componentsExclusionsDeductibleCoverage term and mileageBenefits and limitsClaims proceduresCancellation provisionsContact Customer ServiceLearn About Contracts & Coverage
My vehicle has a mechanical problemIf your vehicle has broken down or you're trying to begin a claim, use Claims & Breakdown Help. Claims are handled by the administrator identified in your vehicle service contract according to the terms of your agreement. Your contract may require authorization before repairs are performed, so review the applicable claims instructions before authorizing repair work.Claims & Breakdown Help
I need to identify my contract administratorYour vehicle service contract identifies the company responsible for administering your agreement and handling applicable claims. Atlas works with administrators including EFG Companies / Enterprise Financial Group and BeeCovered.

The administrator applicable to your coverage is the one identified in your individual agreement. If you’re having trouble identifying your administrator or locating the appropriate contact information, Atlas Customer Service can help point you in the right direction.Customer Service: 833-698-6777Learn About Administrators
I have a billing or payment questionIf you have a question about payments or billing related to a vehicle service contract purchased through Atlas, contact Customer Service so we can help identify the appropriate next step.

Have your contract information available if possible.Customer Service: 833-698-6777Contact Atlas
I want to cancel my contractCancellation procedures and any applicable refund depend on the terms of your individual vehicle service contract. Our Cancellation page explains how to find the applicable terms and begin the appropriate cancellation process.Cancellation Information
I have another question or concernNot sure which category applies? Contact Atlas Customer Service. We can help identify the appropriate support path based on your situation.Customer Service: 833-698-6777Contact Atlas
Understanding who handles what

Knowing who is responsible makes getting help easier

Knowing which company is responsible for a particular issue can make getting help much easier.

1Atlas Vehicle ProtectionAtlas is the seller of the vehicle service contract. Atlas can assist with questions related to your purchase and help you identify the appropriate support path.
2Your contract administratorThe administrator identified in your agreement is responsible for administering the contract and handling applicable claims according to its terms. Atlas works with administrators including EFG Companies / Enterprise Financial Group and BeeCovered.
3Your individual contractYour agreement is the controlling document. It identifies your administrator and explains your coverage, exclusions, deductible, benefits, limits, claims procedures, cancellation provisions and other applicable terms.
Learn More About Contracts & Administrators
Having a mechanical problem?

Your contract determines what coverage applies

If your vehicle is currently experiencing a mechanical problem, don’t rely on general website information to determine whether a repair is covered. Your individual contract determines what coverage applies.

Go to Claims & Breakdown Help
Before authorizing repairs

Where prior authorization is required:

  1. 1Locate your vehicle service contract.
  2. 2Identify the administrator named in the agreement.
  3. 3Review the claims instructions.
  4. 4Contact the appropriate administrator.
  5. 5Follow the authorization process described in your contract.
Can’t find your contract?

We can help you identify the next step

If you can’t locate your vehicle service contract or aren’t sure which administrator handles your coverage, contact Atlas Customer Service. Having information about your purchase and vehicle available may help us identify the appropriate next step.

Atlas Customer Service
833-698-6777
Monday–Friday
8 a.m.–5 p.m.
Contact Atlas
Recently purchased coverage?

Resources that may help

If you recently purchased a vehicle service contract through Atlas and you’re researching the company or trying to better understand what you purchased, these resources may help.

Understand your coverageLearn how Atlas vehicle service contracts work, compare coverage approaches and understand the role of the administrator.CoverageLearn about AtlasFind information about Atlas Vehicle Protection, our company and our role in the vehicle service contract process.About AtlasResearching reviews or customer concerns?Find information about independent review sources, Atlas's BBB profile and ways to resolve common customer concerns.Reviews & Customer Concerns
Looking for something else?

Other places to go

Claims & breakdownsMechanical problem or need to begin the claims process?Claims & Breakdown HelpCancellationWant to understand how cancellation works?Cancellation InformationContact AtlasLooking for Atlas phone numbers, address, hours or department information?Contact Atlas
We’re here to help

We’re here to help you find the right next step.

You shouldn’t have to figure out the entire vehicle service contract process before knowing who to contact. If you’re unsure where your question belongs, start with Atlas Customer Service.

Contact AtlasCustomer Service: 833-698-6777Monday–Friday, 8 a.m.–5 p.m.