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Frequently Asked Questions

Questions about Atlas or your coverage?

Find quick answers to common questions about Atlas Vehicle Protection and vehicle service contracts.

For questions that require more detail, we’ll point you to the appropriate section of the website.

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About Atlas Vehicle Protection

About Atlas Vehicle Protection

What is Atlas Vehicle Protection?

Atlas Vehicle Protection is a Missouri-based seller of vehicle service contracts established in 2021. Atlas helps customers explore available vehicle service contract options and purchase coverage.

Atlas has helped more than 20,000 customers.

About Atlas Vehicle Protection
Is Atlas Vehicle Protection the company that handles claims?

Not usually. Atlas sells the vehicle service contract. The administrator identified in your individual agreement is responsible for administering the contract and handling applicable claims according to its terms.

Atlas works with administrators including EFG Companies / Enterprise Financial Group and BeeCovered.

Learn About Contracts & Administrators
Where is Atlas Vehicle Protection located?

Atlas Vehicle Protection is based in Missouri.

Atlas Vehicle Protection
8921 Veterans Memorial Pkwy
O’Fallon, MO 63366

Contact Atlas
How long has Atlas Vehicle Protection been in business?

Atlas Vehicle Protection was established in 2021.

Learn More About Atlas
Where can I research Atlas reviews?

Our Reviews & Customer Concerns page provides information for people researching Atlas, including independent review sources, BBB information and direct support paths for common customer concerns.

Reviews & Customer Concerns
Vehicle Service Contracts & Coverage

Vehicle service contracts & coverage

What is a vehicle service contract?

A vehicle service contract is an optional agreement that can provide coverage for certain eligible mechanical repairs and related benefits according to its terms.

The agreement defines what is covered, what is excluded, the applicable deductible, coverage limits, claims procedures and other conditions.

Learn About Vehicle Service Contracts
Is a vehicle service contract the same as a manufacturer’s warranty?

No. A vehicle service contract is a separate agreement with its own coverage, exclusions, conditions and term.

If your vehicle already has a manufacturer’s warranty, dealer coverage or another vehicle service contract, review that coverage for possible overlap.

Warranty vs. Vehicle Service Contract
Does a vehicle service contract cover every repair?

No. Coverage depends on your individual agreement.

Some contracts identify specific covered components. Other contracts provide broader component coverage while identifying parts, services and circumstances that are excluded. A mechanical problem does not automatically mean the repair is covered.

Explore Contracts & Coverage
What coverage options does Atlas offer?

Atlas offers vehicle service contract options administered by BeeCovered and EFG Companies / Enterprise Financial Group. Current coverage options described by Atlas include:

BeeCovered
Essential PlusPremiumExclusive
EFG
Powertrain ChoiceDeluxeUltimate New Car Coverage

Availability depends on your vehicle and applicable eligibility and state requirements.

Compare Coverage Options
Can I choose any plan shown on the website?

Not necessarily. Available coverage options depend on your vehicle and applicable eligibility and state requirements.

An Atlas representative can discuss what options are available for your situation.

Request a Quote
What deductible will I have?

A $100 deductible is standard, and a $0 deductible option is available on select contracts. Your actual deductible is identified in your individual agreement.

Explore Contracts & Coverage
Does Atlas coverage include roadside assistance?

All Atlas plans include 24-hour roadside assistance.

The applicable service instructions, conditions and benefit limits are governed by your individual agreement.

Are rental transportation or trip-interruption benefits included?

Certain agreements may provide benefits related to rental transportation or trip interruption. Availability, conditions and benefit limits depend on the applicable agreement.

Review the contract for the coverage that applies to you.

Can I make monthly payments?

Ask Atlas about available payment arrangements, including options with a down payment and monthly installments.

Review the total cost, payment schedule and applicable terms before purchasing.

Can I review contract documents before purchasing?

Atlas provides available contract documents and coverage materials for offered options where publication-ready materials are available. These documents can help you understand how coverage works before making a decision.

Your issued agreement determines the coverage that actually applies to you.

Review Contract Documents
Requesting a Quote

Requesting a quote

How do I get an Atlas quote?

You can submit information about your vehicle through the Atlas quote page or call Sales.

Sales: 888-600-8084Request a Quote
Does requesting a quote enroll me in coverage?

No. Requesting a quote does not enroll you, confirm vehicle eligibility or start coverage.

A vehicle service contract is optional.

How much does an Atlas vehicle service contract cost?

Pricing depends on the coverage and vehicle-specific factors applicable to the quote.

An Atlas representative can discuss available options after receiving information about your vehicle.

Request a Quote
Existing Customers

Existing customers

Who do I contact if I already purchased coverage?

Start with Atlas Customer Service for questions about an existing purchase or help identifying the appropriate support path.

Monday–Friday, 8 a.m.–5 p.m.

Customer Service: 833-698-6777Customer Support
Where do I find my contract administrator?

Your vehicle service contract identifies the administrator responsible for administering your agreement and handling applicable claims.

Atlas works with administrators including EFG Companies / Enterprise Financial Group and BeeCovered. If you can’t identify your administrator, Atlas Customer Service can help point you in the right direction.

Customer Support
What if I can’t find my contract?

Contact Atlas Customer Service. When possible, have information about your vehicle and purchase available so Atlas can help identify the appropriate next step.

Customer Service: 833-698-6777
Claims & Mechanical Problems

Claims & mechanical problems

What should I do if my vehicle breaks down?

Start with your individual vehicle service contract. Identify your administrator and review the claims instructions that apply to your coverage.

Your agreement may require authorization before repairs are performed.

Claims & Breakdown Help
Does Atlas approve claims?

Atlas sells the vehicle service contract.

Applicable claims are handled by the administrator identified in your individual agreement according to the terms of the contract.

Should I authorize repairs before contacting the administrator?

Check your contract first. Your agreement may require authorization as part of the claims process.

Follow the claims instructions in your agreement and obtain any required authorization before repairs are performed.

Claims & Breakdown Help
Does a breakdown automatically mean my repair is covered?

No. Coverage depends on the failed component and the terms, exclusions, limits and requirements of your individual agreement.

The administrator evaluates applicable claims according to those terms.

Cancellation

Cancellation

Can I cancel my vehicle service contract?

Your individual agreement contains the cancellation rights and provisions applicable to your contract.

Review those terms or contact Atlas Customer Service for help identifying the appropriate process.

Cancellation Information
Will I receive a refund if I cancel?

Whether cancellation results in a refund—and how any applicable refund is determined—depends on the cancellation provisions of your individual agreement and the circumstances of the cancellation.

Do not assume cancellation automatically results in a full refund.

Cancellation Information
How long does cancellation take?

Atlas does not publish one universal cancellation processing time on this website because the applicable process can depend on the individual agreement and parties involved.

Contact Customer Service for assistance with your specific cancellation.

Customer Service: 833-698-6777
Contacting Atlas

Contacting Atlas

What is the Atlas Vehicle Protection sales number?

Use Sales for questions about available vehicle service contract options and new coverage inquiries.

Sales: 888-600-8084
What is the Atlas Vehicle Protection customer service number?

Customer Service is available Monday–Friday, 8 a.m.–5 p.m.

Customer Service: 833-698-6777
What is the Atlas Vehicle Protection address?

Atlas Vehicle Protection
8921 Veterans Memorial Pkwy
O’Fallon, MO 63366

Contact Atlas
Didn’t find your answer?

Talk to Atlas directly

Your individual agreement always controls the coverage that applies to you. If a question here doesn’t match your situation, Atlas can help you identify the right next step.