If you purchased a vehicle service contract through Atlas Vehicle Protection and your vehicle is experiencing a mechanical problem, your contract administrator handles the applicable claims process according to the terms of your agreement.
Your individual vehicle service contract identifies your administrator and contains the claims instructions that apply to your coverage. Before authorizing repairs where prior authorization is required, review your contract and follow the applicable claims process.
Locate your issued vehicle service contract. Your agreement contains the information that determines how your particular claim should be handled.
Your individual agreement—not a general website description—determines what coverage applies.
Atlas Vehicle Protection is the seller of the vehicle service contract. The administrator identified in your agreement is responsible for administering the contract and handling applicable claims according to its terms.
Atlas works with administrators including EFG Companies / Enterprise Financial Group and BeeCovered. Use the administrator identified in your individual contract rather than assuming which company handles your coverage.
Your vehicle service contract explains the process required when a mechanical problem occurs. Follow the instructions for contacting the administrator and beginning the applicable claims process.
The administrator can then handle the claim according to the terms of your agreement.
Your contract may require authorization before covered repairs are performed. Do not assume that paying for or authorizing a repair first means the repair will later qualify for reimbursement.
Review the claims procedures in your agreement and obtain any required authorization before repair work is performed.
When contacting the administrator or Atlas about a mechanical problem, have your contract information available when possible.
Understanding the roles involved can make the process much easier.
A mechanical problem by itself does not establish that a repair is covered. Coverage depends on the terms of your individual vehicle service contract.
The administrator evaluates an applicable claim according to the terms of the agreement.
Depending on the agreement, relevant factors can include:
A $100 deductible is standard, and a $0 deductible option is available on select contracts. Your actual deductible is determined by your individual contract.
Other amounts may also remain your responsibility depending on the repair, exclusions, limits and other terms of the agreement. Check your contract for the deductible that applies to your coverage.
If you cannot locate your agreement or aren’t sure which administrator handles your vehicle service contract, contact Atlas Customer Service. When possible, have information about your vehicle and purchase available.
Atlas sells the vehicle service contract. Applicable claims are handled by the administrator identified in your individual agreement according to the terms of that contract.
Check your vehicle service contract. The agreement identifies the administrator responsible for administering your coverage and provides applicable contact information.
If you cannot identify the administrator, contact Atlas Customer Service.
Customer Service: 833-698-6777Check your contract before authorizing repairs. Your agreement may require authorization as part of the claims process.
Follow the applicable claims instructions and obtain required authorization before repairs are performed.
Not necessarily. Coverage depends on the component involved and the complete terms, exclusions, limits and requirements of your individual agreement.
The administrator evaluates applicable claims according to those terms.
A $100 deductible is standard, and a $0 deductible option is available on select contracts, but your actual deductible is identified in your individual agreement.
Use the roadside-assistance instructions and contact information provided with your vehicle service contract.
All Atlas plans include 24-hour roadside assistance, but applicable procedures, conditions and benefit limits are governed by your agreement.
Start by reviewing the applicable coverage, exclusions and claims provisions in your vehicle service contract and communicating with the administrator responsible for the claim.
Your individual agreement is the controlling document for the coverage and claims process. If you need help identifying your administrator or determining the appropriate support path, contact Atlas Customer Service.
Customer SupportIf you’re experiencing a mechanical problem and aren’t sure where to begin, Atlas can help you identify the administrator and support path associated with your contract.
When a mechanical problem happens, start with your individual contract. Identify your administrator, review the applicable claims instructions and obtain any required authorization before repairs are performed.
If you can’t identify the right next step, Atlas Customer Service can help point you in the right direction.
